How long do jewellery repairs take?

Repair times can vary depending on the type of service required. Simple repairs like batteries or links off on a watch may be completed within half an hour, while more complex work may take additional time to ensure quality results, usually ranging from 3 days to 1 week.

What jewellery services do you offer?

We offer a range of jewellery services, including repairs, resizing, cleaning, custom design, and watch maintenance. Each service is performed with attention to detail and quality craftsmanship.

Services

Karen's Jewellery Services

At Karen's Fine Jewellery, we offer a wide range of jewellery services, including jewellery repair, custom jewellery, ring sizing, watch repair service, and jewellery cleaning and polishing.

Jewellery Cleaning & Polishing

We professionally clean and polish your jewellery to restore its natural shine and smooth finish. Our process helps remove tarnish, light surface scratches, and everyday buildup—refreshing the look of your piece and bringing back its sparkle.

Whether it’s a ring you wear daily or a special piece that’s been stored away, a proper cleaning can make a noticeable difference. We carefully handle delicate stones and settings, and we tailor the approach to the metal and condition of your jewellery. Ideal for giving a well-loved item a fresh, like-new appearance.

Remove dullness, tarnish, and residue from daily wear
Improve brightness and smoothness for a refreshed finish
Recommended before gifting, events, or seasonal wear

Appraisals

As part of our jewellery services, Our expert appraisals provide an accurate assessment of your jewellery’s value. We carefully examine materials, gemstones, and craftsmanship to determine a fair and detailed valuation.

Appraisals are ideal for insurance purposes, resale, estate planning, or simply understanding the value of a cherished piece. We document key details such as metal type, gemstone characteristics, and overall condition so you have clear information you can rely on.

Clear, detailed documentation for your records
Useful for insurance coverage and updates over time
Helpful for estates, resale decisions, and peace of mind

Diamond & Gemstone Setting

We expertly set diamonds and gemstones with precision and care. Whether you’re adding a new stone, replacing one, or resetting an existing piece, each setting is handled with attention to detail to ensure security and beauty.

We focus on both the look and the integrity of the setting so your stone sits properly and stays protected through everyday wear. This service is perfect for upgrades, restorations, heirloom updates, or meaningful changes that let you enjoy your jewellery again.

Replace missing stones or update to a new look
Reset stones for improved security and wearability
Attention to alignment, symmetry, and finish

Custom Creation

We bring your ideas to life with custom, made-for-you jewellery. From initial concept to the finished piece, every detail is thoughtfully crafted to reflect your personal style and vision.

Custom creation is ideal if you’re celebrating a milestone, designing an engagement ring, modernizing an heirloom, or creating a one-of-a-kind gift. We’ll help guide choices around stone shapes, metals, setting styles, and practical details so the final piece feels personal and wearable.

Personalized design support from concept to completion
Ideal for milestones, gifts, and heirloom reworks
Thoughtful craftsmanship with a focus on lasting quality

Jewellery Repair

Our jewellery repair services are designed to restore your favourite pieces with care and precision. From ring sizing to soldering broken chains and bracelets, each repair is handled delicately to preserve both beauty and structure.

We assess the condition of your piece and recommend the most appropriate repair to help extend its life. Whether it’s a clasp that won’t hold, a chain that’s snapped, or a ring that no longer fits comfortably, we aim to return your jewellery to secure, wearable condition.

Ring sizing and fit adjustments
Chain, bracelet, and clasp repairs
Soldering and reinforcement where needed

Watch Repair

We offer professional watch repairs to keep your timepiece running smoothly and looking its best. From battery replacements and link adjustments to crystal changes and deep cleaning, every service is performed with precision and care.

If your watch has stopped, is losing time, or simply needs a refresh, we can help you get it back into dependable condition. We work carefully with your timepiece and aim for clean, reliable results so you can wear it with confidence.

Battery replacement and basic maintenance
Link adjustments for a comfortable fit
Crystal changes and cleaning for improved appearance

Store Hours

Monday to Saturday: 10am to 8pm
Sunday: 11am to 6pm

Visit us in-store during the hours above for service drop-offs, questions, or to discuss your jewellery goals. If you’re coming in for a specific service, bringing any relevant details (such as previous paperwork, known metal type, or watch model) can help us assist you more efficiently.