Return Policy

We offer a 14-day return window for all online purchases.

To initiate a return, email us at contact@karensfinejewellery.com. If your return is approved, we’ll provide a prepaid return label and detailed instructions. Please note: Returns sent without prior approval will not be accepted.

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Return Conditions

To be eligible for a return:

• Items must be unworn and unused, in original condition

• Original packaging, tags, box, and pouch must be included

• Sets must be returned in full—individual items from a set cannot be returned separately

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Exceptions (Non-Returnable Items)

• Body jewellery (earrings, piercings)

• Custom or personalized pieces

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Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved, a refund will be issued to your original payment method.

Please note: Shipping fees, duties, and taxes are non-refundable as they cover processing and transaction costs related to your order.