Warranty & Quality Guarantee

At Karen's Fine Jewellery, we take pride in offering quality jewellery crafted to be enjoyed for years to come. We offer a two-year limited warranty from the date your order is delivered, covering manufacturing defects.

Our warranty does not include the following:

• Damage caused by improper use, accidents, or exposure to chemicals, water, extreme temperatures, or excessive force.
• Normal wear and tear, including scratches, dents, tarnishing, or fading.
• Lost or stolen items.
• Damage caused by improper storage or failure to follow recommended jewellery care guidelines.
• Damage resulting from repairs, resizing, modifications, or alterations performed by a third party.

How to Submit a Warranty Claim

Please email us at contact@karensfinejewellery.com with:

• Your order number or proof of purchase.
• A description of the issue.
• Clear photos showing the item and the affected area.

Our team will review your claim and may request additional information before determining the appropriate next steps.

Warranty Inspection Process

If your warranty claim is approved for further assessment, we will require the item to be returned to us for quality inspection and testing. Depending on the inspection, we will proceed with one of the following options:

• Repairing the item.
• Replacing the item with the same product, if available.
• Store credit.

Additional Information

• This warranty coverage applies only to items purchased directly from Karen's Fine Jewellery website.
• Any repair or modification performed by a third party will void this warranty.
• Any repair or replacement provided under this warranty does not extend or renew the original warranty period
• Any future warranty claims for the same item will be reviewed individually to determine whether they qualify under this warranty.